REGULAR TOURS TERMS & CONDITIONS

RESERVATIONS

For all the guided tours reservation is mandatory.

MEETING POINT & DEPARTURE TIME

All guests are kindly requested to get to the departure point at least 15 minutes prior to the start of the tour. No reimbursement will be granted to the customer who is not at the place of departure at the appointed time. Similarly, no reimbursement will be granted to the customer that loses contact with the guide or does not complete guided tour.

PAYMENT

The following ways of payment are accepted:
• Credit card or Paypal (on the website somewhere.it or at our of ces or by letting us know by phone or email
your card details)
• Bank transfer (no later than 3 days before departure)
Important Remark: For cross-border wire transfers the client is required to use “OUR” (“Remitter pays all fees” or “Sender bears pays transaction fees”) as the expense regulation.
This means that all fees are charged to the sender of the transfer and Somewhere gets the full amount submitted by the sender.

RAIN POLICY

All tours are guaranteed also in case of rain, except the Cabrio Tour.

PROGRAM CHANGES & CANCELLATIONS FROM SOMEWHERE

It may happen that due to operational dif culties, or for reasons beyond our control, Somewhere might be forced to change or cancel the tour planned.
In the case of tours or weekend package already purchased, the customer may accept the alternative solution proposed by Somewhere or will be entitled to a full refund.

RESPONSABILITY

Somewhere is not responsible for any loss of valuables or luggage during the tour, for any loss of personal items that are left on the bus, or for any damage caused by third parties for personal items during the tour.

CANCELLATION PENALTIES

REGULAR TOURS WITH NO PREPAYMENT

• Cancellation within 2 days prior to departure: no penalty
• Cancellation 1 day before departure: 50% penalty
• No show: 100% penalty

The deposit paid will under no circumstances be refunded.

REGULAR TOURS WITH PREPAYMENT

• Cancellation within 3 days prior to departure: no penalty
• Cancellation 2 days prior to departure: 100% penalty
• No show: 100% penalty

The deposit paid will under no circumstances be refunded.

EMERGENCIES

If you are in trouble in nding the starting point or be late or for any speci c needs you can contact the service number 334.675.85.51, available until the start of the tour.